If you’re struggling with understanding and dealing with a particularly challenging behavioural performance issue with one of your team, this is the coaching session for you. The session will allow you unpack what is going on with the issue, examining it from a variety of different aspects – starting with the individual but also moving out to the team, their manager (AKA you), wider management, the culture and possibly even the processes and expectations between functions and teams. Sometimes, a “performance issue” is not what it seems. Think of it as a “who dun it” extravaganza – what’s really going on beneath the surface?
The session is brought to you by Irial O’Farrell, the author of SMART Objective Setting for Managers: A Roadmap and she is always delighted to bring her detective skills and her insightful questions to help you understand the real dynamics of what is happening with the issue. Time-permitting, she will also help you consider how you’re going to approach implementing the suggestions that arise. It may turn out, they are very different to what you first thought.