What is Emotional Intelligence and, more importantly, why does it matter?


Ever meet someone who keeps their cool in trying circumstances?  Or someone who reads the situation and manages to always say the right things?  Or someone who is able to maintain the group’s perspective and get people onboard with the project?  If so, you’re experiencing Emotional Intelligence in practice.  Emotional Intelligence, or EI, is the ability to recognise and manage our own emotions so that we can manage both ourselves and our relationships with others in a way that moves the relationship forward.

The great thing about EI is that, unlike IQ which is generally considered static once we reach adulthood, we can actively develop our EI.  In this course, you will:

  • Understand the 5 scales and 15 subscales  of EI
  • Hear examples of low EI in the workplace
  • Understand how different subscales need to work together
  • Gain a general sense of your own level of EI
  • Identify EI subscales that are tripping you up
  • Identify one to two activities to strengthen your own EI

MHS has developed an assessment tool to measure people’s level of EI, across the 15 subscales.  As an add-on to this course, you can purchase an assessment and one-to-one feedback session, to further deepen your understanding of how EI shows up for you, the patterns of behaviour arising from your current EI and develop an action plan to further enhance your EI.

Course Information

Estimated Time: 1.5 hours

Difficulty: Beginner

Course Instructor

iofarrell@hotmail.com iofarrell@hotmail.com Author

(Strategy)(Structure) + (Culture)(Capacity) = Building Better Businesses

Introduction to Emotional Intelligenc

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